Effective April 29th, 2020, all orders placed before 2 PM EST will be fulfilled the same day for guaranteed delivery of up to 3 business days following receipt of tracking. Please be conscientious of this policy when placing your order. Also, please note all of our merchandise ships directly from our U.S. domestic warehouse in the Washington, D.C. area.
Customers who wish to purchase the "Insured Worldwide Shipping" option will have their orders insured from lost/damaged packages in transit. Customers that purchased the insurance may receive either a full refund or have the item shipped again at no additional cost. However, if the customer did not purchase the shipping insurance, we will provide a discount code for a new order to cover only the cost of re-shipping.
Customers are also responsible for accurately entering their respective shipping and billing addresses at the time of ordering. We cannot be held responsible for mistakes in shipping addresses. If you believe you may have made a mistake, kindly email us at firstname.lastname@example.org, and one of our customer representatives will be happy to update your address or cancel your order if the order has not already been shipped out.